Refund policy

The worked examples on the home page show what an edit looks like, so you can judge it before paying. After you buy, these rules apply.

Full refund

• Nothing has run yet: if you haven’t started a run on your paper, you can ask for a full refund within 7 days of purchase.
• Your document doesn’t fit: if your uploaded document is over your plan’s word limit and you choose not to upgrade, we refund the purchase in full.
• We can’t deliver: if runs keep failing for technical reasons and we can’t deliver an output within 7 days, we refund the purchase in full.

When refunds don’t apply

• After a run has completed and its output was delivered, the purchase is not refundable, except where the law requires it.
• We don’t give refunds based on a score from a third-party AI-detection tool, or on a decision by an institution or publisher. We don’t promise either outcome (see our terms).
• Accounts suspended for breaking the terms are not refunded.

Failed runs

You don’t need to ask for this one: if a run fails for a technical reason, it is automatically returned to your allowance and you can run again.

How to ask for a refund

Email hello@paprica.work from your account email with your project name. We reply within 2 business days. Approved refunds are issued by Dodo Payments, our merchant of record, to your original payment method, and usually arrive within 5 to 10 business days.